Unlock the full potential of your contact centre

NextGenCX helps contact centres across the UK and Europe modernise operations, elevate performance and deliver customer experiences that are simple, seamless and frustration free.

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Practical consultancy for modern contact centres

We specialise in transforming contact centres through practical, hands on consultancy that delivers measurable results.

From customer experience strategy to AI adoption, digital transformation and leadership development, we work directly with your teams to build meaningful and lasting improvements.

Our approach is collaborative, friendly and grounded in operational reality. We believe the best customer experiences start with empowered people, efficient processes and technology that supports clear and confident service.

About NextGenCX
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How We Help

  • Two men in a meeting room, one facing the camera with a serious expression, while the other has his back to the camera. The man facing the camera is wearing a striped shirt. There are laptops on the table, and a yellow wall with a framed picture.

    CX Consultancy

    Full spectrum customer experience consultancy covering strategy, journey optimisation and operational performance improvement.

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  • Large teal-colored 3D letter 'A' with a textured surface and a lowercase teal 'i' with a round dot, on a plain gray background.

    AI Consulting

    Helping contact centres adopt AI safely, effectively, and strategically from readiness assessments to automation design and agent-assist solutions.

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  • Two men discussing in front of a whiteboard covered with colorful sticky notes and papers, with a window to the outside in the background.

    Digital Transformation

    Modernising your contact centre technology stack and digitising key processes to drive efficiency, reduce cost and improve the customer journey.

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  • A man giving a presentation to a group of people in a conference room with large windows and a ceiling with decorative panels.

    Training & Coaching

    Leadership, coaching and performance management programmes for team leaders and managers.

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Why Contact Centres Choose Us

• Deep expertise across customer service, technology and operations

• A small, dedicated team that integrates directly into your organisation

• Practical solutions that focus on real world outcomes

• Clear communication and a no nonsense delivery style

• A genuine commitment to removing friction from the customer experience

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Client Testimonials

  • "The Customer Journey Mapping Workshop was really insightful and way more fun than I thought it would be. Now we have a clear view of the customer journey.

    Contact Centre Manager, Finance Industry

  • "Thanks for your ideas and input for the launch of our IVR system"

    Head of Customer Experience, Specialist Challenger Bank.

  • "I’ve got nothing but good things to say about you guys. From our perspective, if you get an opportunity to work with you guys I’d definitely say to have a look at it and get you along and see what benefits you can bring to any organisation."

    Paul Flanagan, The Guinness Partnership Housing Association

  • "Steve and the team are always available at the end of the phone if we need to speak and make changes, and critically changes are turned around really quickly for us. Overall we’re very happy with the service we receive."

    Head of Customer Service, Wandle Housing Association

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Ready to modernise your contact centre

Schedule your consultation today to leverage our expert insights and drive your business forward. Our dedicated team is ready to provide tailored solutions that meet your organisation’s unique needs.

Not sure where to start? Get in touch with your questions and we will help guide you.

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