We’re Now Cyber Essentials Certified – Here’s Why That Matters to You
At NextGenCX, trust sits at the heart of everything we do. Our clients trust us with their time, their budgets, and often sensitive information about their contact centre operations. That’s why we’re pleased to share that we are now Cyber Essentials certified.
This certification is an important step for us and more importantly, it’s an added layer of reassurance for the organisations we work with.
What is Cyber Essentials?
Cyber Essentials is a UK government-backed certification designed to protect organisations against the most common cyber threats. To achieve it, businesses must demonstrate that they have strong, practical security controls in place across their systems and ways of working.
In simple terms, it confirms that the basics are done properly from secure system configuration and access controls, to protection against malware and keeping systems up to date.
Why we felt this was important
NextGenCX works closely with contact centres to improve customer experience and performance. That collaboration often means working alongside internal teams, reviewing processes, and gaining insight into how customer interactions are handled.
We believe our clients should feel completely confident that their data is treated with great care and secured at all times.
Cyber Essentials certification shows that security isn’t an afterthought; it’s built into how we operate.
What this means for our clients
For our existing clients, this certification reinforces the trust you already place in us. It provides independent confirmation that appropriate safeguards are in place and that cyber security is taken seriously.
For prospective clients, it offers reassurance from the very beginning. You can be confident that you’re working with a partner who understands the importance of protecting information and managing risk particularly in regulated and data-sensitive environments.
Ultimately, it’s about peace of mind. Knowing that security controls are in place, allows everyone to focus on what really matters: delivering better customer experiences.
Security and customer experience go hand in hand
Customer experience doesn’t exist in isolation. A great conversation, a smooth journey, or a helpful resolution means very little if customers don’t feel their information is safe.
Strong cyber security underpins trust. And trust is a critical part of building long-term customer relationships.
By achieving Cyber Essentials certification, NextGenCX strengthens its ability to support clients in delivering customer experiences that are not only effective and empathetic, but also secure.
This is just the start
Cyber Essentials is not a tick-box exercise for us. It’s part of a wider, ongoing commitment to continually review and improve how we work as threats evolve and expectations grow.
As NextGenCX continues to grow, our focus remains the same: helping contact centres perform better, serve customers more effectively, and avoid the kind of frustrating experiences that damage trust.
Let’s talk
If you’d like to understand more about how NextGenCX works, or want to explore how we can support your contact centre with confidence and care, we’d love to have a conversation.
Get in touch and let’s talk about how we can help unlock the full potential of your contact centre.
